FREE STANDARD UK SHIPPING OVER £80 - Excludes larger items. See product page for delivery details

Shipping policy

Where we ship to

We currently deliver to the UK Mainland, Wales, Northern Ireland, Isle Of Wight, Scotland, Scottish Highlands and Scottish Islands. 


Order processing time

We aim to pack and dispatch your order within 24 hours Monday to Friday.
Orders received after 1pm will be processed the following working day
(Therefore an order arriving after 1pm on Friday will be dispatched Monday).
Please allow extra time at busy holiday periods, such as Christmas and BFCM.


Standard Item Shipping and Large Item Shipping - Allow 1-2 working days from dispatch. 
Highlands, Islands and IOW and Northern Ireland allow 2-4 working days

We offer FREE 'Standard UK Shipping' on orders over £80 - This is valued at £6.95.

If your order qualifies for standard delivery, £6.95 will automatically be deducted from your basket total.

If you are purchasing multiple items, ordering a product classed as a Large Item, or your delivery address is outside our Standard UK Shipping zone, shipping will be calculated at checkout and £6.95 will be deducted from the total delivery cost to give you a discounted rate.

X Large Item Shipping -  Allow at least 7-10 working days

Our larger or heavier items are sent with DX2 Freight Services.
Items will typically be transported in a tail-lift vehicle and they will contact you to arrange a delivery date.
Certain items delivered via our DX2 Service qualify to be delivered to your room of choice.

Rates are calculated at checkout and will vary, dependant on size/weight of overall package.

Collection for X Large items ONLY can be made from our warehouse in Ashford, Kent.  Please reach out to us via email contact@qurios.co.uk for assistance.

Delivery times are estimates and actual times may vary especially at busy times such as the Christmas and BFCM. 

Please allow plenty of time for your delivery.

 

Returns

We hope you'll love your purchase, but if it's not quite right, you can return most items within 30 days of receiving your order.

To be eligible for a return, items must be unused, in their original condition, complete with any tags and supplied in their original packaging.

Please keep all original packaging until you're completely happy with your purchase, as it may be needed if you wish to return your item.

Proof of purchase, such as your order confirmation or order number, will also be required.

Returning an Unwanted Item

If you've changed your mind, ordered the wrong item or the item isn't suitable for your home, you can return it within 30 days.

Simply:

  • Download and complete our Returns Form.
  • Package the item securely in its original packaging.
  • Include the completed Returns Form inside your parcel.
  • Send your parcel to the returns address shown on the form.

For your peace of mind, we recommend using a tracked delivery service and keeping your proof of postage until your refund has been processed.

Return Postage

Unless your item is faulty, damaged or we have sent you the wrong item, the cost of returning your order is your responsibility.

We recommend choosing a tracked postal or courier service, as we cannot accept responsibility for returns that are lost or damaged in transit back to us.

Damaged, Faulty or Incorrect Items

We're very sorry if your order doesn't arrive in perfect condition.

Please inspect your order as soon as it arrives.

If your item is damaged, faulty or you've received the wrong item, please contact us before returning it by emailing contact@qurios.co.uk.

To help us resolve the issue quickly, please include:

  • your order number
  • a brief description of the problem
  • clear photographs showing the issue

In most cases we'll be able to arrange the appropriate solution as quickly as possible.

Items That Can't Be Returned

Unfortunately, we cannot accept returns for:

  • personalised or made-to-order items
  • gift cards
  • clearance or sale items (unless faulty)
  • perishable goods
  • personal care products
  • hazardous materials, flammable liquids or gases

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

If approved, your refund will be made to your original payment method.

Please note that your bank or card provider may take a few working days to process the refund after we've issued it.

Exchanges

We don't offer direct exchanges.

If you'd like a different item, simply place a new order and return the original item for a refund, provided it meets the conditions of this policy.

Need Help?

If you have any questions about returning your order, please email us at contact@qurios.co.uk and we'll be happy to help.

 

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