Refund policy
Returns
We hope you'll love your purchase, but if it's not quite right, you can return most items within 30 days of receiving your order.
To be eligible for a return, items must be unused, in their original condition, complete with any tags and supplied in their original packaging.
Please keep all original packaging until you're completely happy with your purchase, as it may be needed if you wish to return your item.
Proof of purchase, such as your order confirmation or order number, will also be required.
Returning an Unwanted Item
If you've changed your mind, ordered the wrong item or the item isn't suitable for your home, you can return it within 30 days.
Simply:
- Download and complete our Returns Form.
- Package the item securely in its original packaging.
- Include the completed Returns Form inside your parcel.
- Send your parcel to the returns address shown on the form.
For your peace of mind, we recommend using a tracked delivery service and keeping your proof of postage until your refund has been processed.
Return Postage
Unless your item is faulty, damaged or we have sent you the wrong item, the cost of returning your order is your responsibility.
We recommend choosing a tracked postal or courier service, as we cannot accept responsibility for returns that are lost or damaged in transit back to us.
Damaged, Faulty or Incorrect Items
We're very sorry if your order doesn't arrive in perfect condition.
Please inspect your order as soon as it arrives.
If your item is damaged, faulty or you've received the wrong item, please contact us before returning it by emailing contact@qurios.co.uk.
To help us resolve the issue quickly, please include:
- your order number
- a brief description of the problem
- clear photographs showing the issue
In most cases we'll be able to arrange the appropriate solution as quickly as possible.
Items That Can't Be Returned
Unfortunately, we cannot accept returns for:
- personalised or made-to-order items
- gift cards
- clearance or sale items (unless faulty)
- perishable goods
- personal care products
- hazardous materials, flammable liquids or gases
If you're unsure whether your item is eligible for return, please contact us before sending it back.
Refunds
Once your return has been received and inspected, we'll let you know whether your refund has been approved.
If approved, your refund will be made to your original payment method.
Please note that your bank or card provider may take a few working days to process the refund after we've issued it.
Exchanges
We don't offer direct exchanges.
If you'd like a different item, simply place a new order and return the original item for a refund, provided it meets the conditions of this policy.
Need Help?
If you have any questions about returning your order, please email us at contact@qurios.co.uk and we'll be happy to help.
